Privacy Policy

Controller

Merkoly, S.A., operator of Globatel, controls personal information relating to globatel.com except where a third party acts as an independent controller. Contact: support@globatel.com.

Information processed

We process only information needed to sell, deliver and support the service.

• Name, email, country, currency and language.
• Order, package, payment and billing information.
• eSIM identifiers, installation, activation and usage data.
• Device, browser, IP address and technical logs.
• Support communications and communication preferences.

Purposes

We use information to process payments, issue eSIMs, provide support, prevent fraud, meet legal obligations and improve the service. Marketing is sent only where consent or another applicable legal basis exists.

Providers and transfers

We may share strictly necessary information with Shopify and payment providers, eSIM Access/Redtea Mobile, telecommunications operators, hosting, analytics, email, support providers and professional advisers. Providers may operate in other countries and appropriate safeguards will be applied. We do not sell personal information for money.

Retention, security and rights

We retain information as needed to provide the service, handle claims and meet legal, tax and accounting duties. We apply reasonable access, encryption, logging and minimisation controls. Depending on applicable law, users may request access, correction, deletion, restriction, portability or objection by emailing support@globatel.com.

Cookies, children and changes

Necessary cookies support security, cart, payment, language and core functionality. Optional analytics or advertising cookies are used according to applicable consent requirements. The service is not directed at minors unable to enter a legal contract. Updates will be published here.