Digital Delivery Policy

eSIM delivery

The eSIM is delivered to the email address supplied with the order and, where available, through the customer account. Delivery normally occurs within minutes after payment confirmation; fraud screening, supplier incidents or maintenance may cause delays.

• Provide a valid email address and check spam and promotions folders.
• Profile delivery does not necessarily start package validity.
• Keep the QR code and instructions secure and do not share them.
• If delivery is missing, email support@globatel.com with the order number.
• Usage estimates may appear after actual network usage.
• No physical shipment or delivery charge applies.