Question 1

How do I install and activate my eSIM?

Accepted Answer

Install it over Wi-Fi before your trip using the iPhone link, QR code or LPA code. On arrival, choose it as your mobile data line and turn on data roaming. Do not delete the eSIM after installation.

Question 2

Is the data really unlimited?

Accepted Answer

Yes. You can use data throughout the plan's validity without the service ending after a total allowance is reached. As with mobile services, a fair usage policy may apply. Following intensive use, speed may be temporarily reduced and will automatically reset in the next daily period. Conditions may vary by destination and available network.

Question 3

When does my plan start?

Accepted Answer

Activation depends on the selected package. It normally starts when the eSIM first connects to a supported network at your destination. The instructions delivered with your eSIM confirm the applicable rule.

Question 4

Can I share data with other devices?

Accepted Answer

Most plans allow tethering through a personal hotspot. Final availability depends on the package, device and local network operator.

Question 5

When will I receive my eSIM?

Accepted Answer

Your eSIM and installation instructions are sent by email after payment is confirmed. Delivery normally takes only a few minutes.

eSIM for China (mainland & HK)

Available plans

Frequently asked questions