You can install it before your trip
Installation does not normally start your plan. Validity usually begins when the eSIM first connects to a supported network at your destination. Always install before the deadline shown in your email.
Globatel Help
Install and activate your eSIM
Set up your eSIM before you travel and connect when you arrive. It only takes a few minutes.
Before you start
- Connect to a stable Wi-Fi network.
- Make sure your phone supports eSIM and is carrier-unlocked.
- Open the Globatel email containing your QR on another device, or use the direct installation link.
Choose your device
Install
- 1
Use the direct link
On iOS 17.4 or later, open the “Install on iPhone” button in your email and follow the prompts.
- 2
Or scan the QR
Go to Settings > Cellular > Add eSIM > Use QR Code. Scan the QR from another screen.
- 3
Label the line
Give it a clear name such as “Globatel trip”. Keep your regular number as the primary line for calls and messages.
Activate on arrival
- 1
Choose Globatel for data
Go to Settings > Cellular > Cellular Data and select your Globatel eSIM.
- 2
Turn on data roaming
Open your Globatel eSIM settings and enable Data Roaming. This is required to connect to the local network.
- 3
Avoid charges on your regular SIM
Turn off Cellular Data Switching and data roaming on your regular line.
Do not delete the eSIM
A QR code can normally be installed only once. If you delete the eSIM, you may not be able to reinstall it. Contact us before removing it.
If you have no internet
- 1.Turn airplane mode on and off, then wait 30 seconds.
- 2.Confirm Globatel is selected for mobile data.
- 3.Make sure data roaming is enabled on the Globatel eSIM.
- 4.Restart your phone.
- 5.Use automatic network selection; if it fails, manually try a network included in your plan.
- 6.Check the APN shown in your delivery email.
Still not working?
Contact us with your order number, phone model, current country and a screenshot of your eSIM settings.
Contact support